For the resident
Procedures via Clave Única from a phone or computer. Real-time case status — no trip to the municipal office, no physical paperwork.
Munai.
We are building Munai, the municipal digital layer — what the citizen needs to resolve from home and what the municipality needs to record to operate. Currently in pilot in Metropolitan Region municipalities. If you want to see where the product is today and where it is going, we will walk you through it.
From request to case file.
A request comes in with Clave Única and moves through to signature: the system classifies and prepares drafts, the employee reviews and signs, and every step stays in the log.
munai.avero.cl / case-file / 2027-0418
- Request receivedClave Única
- ClassificationAutomatic
- Municipal reviewIn progress
- Resolution draftedDraft
- Electronic signatureFirmaGob
- Audit logAuditable
For the resident, the employee, and the municipality.
For the public employee
Unified case file, advanced electronic signature, everything from the internal portal. No paper shuttling between desks.
For the municipality
Auditable log, exportable data, integration with the systems you already run — SIFIM, CAS-Chile, SMC, whatever they are.
The system prepares. The employee decides.
Internal agents read, classify, and propose on every case file. But nothing goes out without an employee reviewing and signing it: the system doesn't decide on its own, and every step stays in the log.
Classifies and routes
Every incoming case file is read, classified by procedure type, and routed to the right area and employee. No more shared inbox where everything piles up.
Drafts the resolution
The system proposes the draft resolution based on the case file and the applicable rules. The employee edits, approves, and signs — they don't write from scratch.
Extracts data from documents
It reads the official letters, certificates, and scanned paper files, and extracts structured data into the electronic case file.
Without replacing what already works.
Avero installs on top of the infrastructure your municipality already has. We don't ask you to throw anything away — not the management system, not the internal workflows, not the existing contracts. We connect to what already runs.
The pilot is already running with large and mid-sized municipalities in the Metropolitan Region. Four meetings to understand the problem. Implementation in months, not years.
Want to see Munai in your municipality?
We don't quote through forms. We start with a 30-minute call where we'll tell you honestly whether Munai is the right fit. If not, we'll tell you who is.